Refund policy
Returns & Refund Policy
Last updated: June 2026
At Players Club, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags and packaging attached
- Not show any signs of wear, washing, or damage
To start a return, please contact us at:
Please include your order number and reason for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Worn clothing
- Damaged items caused by misuse
- Gift cards
- Sale or clearance items (unless faulty)
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or card provider may take additional time to process and display the refund.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at:
We may request photographs of the issue before arranging a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must be returned following our returns process.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: